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Even as rapid advances in Internet technologies revolutionize the way business
is conducted, NKT is helping organizations eager to exploit new technologies
to gain strategic and competitive advantages. We work with our clients
to turn their portals into default platforms for commerce, communication
and collaboration.
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NKT Expertise
The scores of projects we have successfully executed stand testimony to the expertise and value we bring to our clients. We have not only successfully resolved challenges faced by our client but we have also delivered immense business value and benefits.
The combination of technology expertise, domain expertise, business knowledge and proven methodologies has ensured success for our clients.
Our consultants have expert knowledge of
- Integration with legacy back-end systems, ERP and other third-party services
- Content and Document management
- Implementation of intranets, extranets and knowledge management systems
NKT Offerings
NKT’s Portal approach is based on a solution framework that addresses
the entire gamut of issues involved in building an enterprise portal . |
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NKT AdvantEdge: Enterprise Portals
Experience of several successful portal deployments
Business focus as opposed to a pure technology focus
Flexible approach offering choice of Phased or Enterprise-wide deployment
Iterative development methodology offering incremental builds thus reducing risk
Scaleable and modular solutions
Expertise in wide range of Portal and related technologies |
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NKT delivers a full complement of portal solutions including enterprise
portals, client portals, supplier portals, corporate portals and employee
portals. We specialize in integrating multiple applications, transactions,
channels and content into a single, personalized interface. NKT’s
portal solutions include:
- Developing client portals, migrating and integrating several customer-facing channels into a common framework
- Developing a content management and delivery framework that streamlines content submission, acquisition, delivery and makes maintenance easy
- Implementing and deploying advanced collaboration tools, thus solving communication and collaboration problems vertically and horizontally
- Developing employee portals that provide employees with an advanced virtual workspace, collaboration and knowledge-sharing platform, thus facilitating day-to-day operations, reducing operational costs and increasing productivity
- Providing a framework for business process and workflow management
- Simplifying security with a single sign-on identity while following logical business rules
- Integrating diverse applications and overcoming physical distances
CASE STUDY
Success story: Voice Portal Solution
Challenge
A leading services organization wants to improve customer service by implementing voice portals that could service customers and operational personnel with automated access and self-service capability. The challenge was to introduce this new technology and integrate with other channels and back end applications.
NKT Solution
NKT conceptualized and developed the Voice Portal - a speech recognition-based
application developed using VoiceXML. The portal integrated existing contact
center infrastructure such as IVR, online channels such as other corporate
portals and several backend operational systems. An integration backbone
was designed and implemented.
Benefits to Client
- Integration of multiple customer interaction channels through common technology framework
- Voice-enabled channel allowing easy access to customer and employees
- Design and development of Enterprise Integration Framework
- Nearly 15% productivity gain for operational personnel
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