 |
|
|
|
 |
|
|
|
|
In the current 24/7/365 business environment: setup, management and continuous maintenance of IT Infrastructure is a major challenge for all organizations.
As zero-down-time is the name of the game, and IT infrastructures are being stretched to their capacities with ever increasing usage. Expectations for immediate support, scarcity of skilled personnel, rising costs and reductions in budgets have put tremendous pressure on IT Managers.
With a relentless focus on operational excellence and customer satisfaction, we have been able
to support our clients in extracting the best out of their IT infrastructure.
|
NKT Expertise
We have a proven track record of successfully supporting large Infrastructures, with broad range of platforms and applications.
Our quality processes are aligned with best practices such as ITIL/ BS 15000 framework, Six Sigma and COPC. Our teams are cross-skilled, combining cutting edge technology skills across multiple platforms, standards and vendors with rich domain expertise.
We work closely with the best of breed industry technology & thought leaders. Cisco, EMC, Oracle, Dell, Checkpoint and BSI, among many others. Thus enabling us to keep abreast of the latest technologies and deliver tangible client benefits through innovative service products and superior solutions.
NKT Offerings
We provide end-to-end IT Infrastructure Management Services to enterprise clients managing their worldwide IT infrastructures and supporting their users globally with our
Help Desk Services.
|
|
|
NKT AdvantEdge: Infrastructure
Proven Track Record
State-of-the-art infrastructure to provide cost effective remote services
Measurable Business Results
Quality Processes aligned with Industry Best practices
Large pool of experienced personnel
Technology Expertise |
|
|
|
| Infrastructure Management Services
Infrastructure Management Services are delivered both onsite
as well as offshore. Services include management of:
- Servers and Data center Infrastructures
- Network Infrastructures
- Messaging and Workflow Infrastructures
- Web Services Infrastructures
- Application Infrastructures
- Database Infrastructures
- Security Infrastructures, and
- Storage Infrastructures
NKT services enable clients to manage and support these and other elements
of their IT Infrastructures through clearly defined service levels and
deliverables. We also offer a flexible engagement model to suit client’s
needs.
Our Onsite IT Infrastructure Management Services are a set of process-driven, deliverable-based services that enable our clients to efficiently meet all their onsite IT infrastructure management support requirements including user support, IT operations, application support, network support, telecom support, technology management and limited time projects. Our team has the best of technology skills, deep system integration experience and the requisite industry certifications that ensure the best quality of services and provide the assurance of world-class support services.
We deliver Remote Managed Services (Remote IT Infrastructure Management Services) from our offshore RMC ( Remote Management Center ) located in Bangalore , India . Services and technologies supported include Monitoring and Management of:
- Servers and Data centers
- Networks (LAN and WAN)
- Security devices
- Telecom (including VPN)
- Microsoft Windows, Unix (Solaris, HP-UX, IBM AIX, Linux) and MAC OS operating environments
- Databases (Oracle, Sybase, MS SQL etc.)
- Messaging (MS Exchange, Outlook, Lotus Notes / Dominos)
- Workflow / groupware applications (Lotus Quicktime / QuickPlace / Sametime etc.), and
- Web servers / applications (BeA, IIS, Netscape, Apache, etc.)
Services are provided 24x7 and include:
- Incident management
- SLA management
- Change management
- Escalation
- Remote dispatch
- Vendor management
Enterprise Help Desk Services
Our Enterprise Help Desk Services are for organizations that are inherently IT driven and whose users depend on IT for their day-to-day work.
Our Enterprise help desk services enable such organizations and its users to efficiently use the infrastructure and services offered by assisting in usage, troubleshooting and problem solving etc. The services are customized to each client organizations specific environment and requirements in terms of the user profiles, applications used, the nature of the infrastructure and locations / divisions etc. The advantages range from high uptimes, improved usage and speedier resolution to problems as also reducing the efforts and need for onsite support and thereby impacting costs of service and support.
CASE STUDY
Success story: Product Support
Challenge
Leading Technology products and Services Company was looking to reduce cost of support and improve service levels.
NKT Solution
NKT deployed a team of professionals to provide Level 3 support for North
America . The processes were fine tuned to improve service levels.
Benefits to Client
- Reduction in open tickets
- Improved Service Levels
- Lower Costs
|
|
|
|
|
|
